2024 Enterprise Design Thinking Coach

  • Guide large teams through the Loop––from ideation to user understanding, making and testing, reflection and iteration, to delivery of a delightful experience.

2023 Blue Core Coach

  • Must be an employee of IBM or IBM Contractor, and a Member of the IBM Coaching Community of Practice.

  • Complete 4 out of 5 group supervision sessions over an 8-week period.

  • Watch 5 coaching demonstration videos on key ICF competencies.

  • Read highlighted chapters in Coaching for Performance by Sir John Whitmore.

  • Coach at least 2 real IBMer clients in one-on-one 30-minute coaching sessions (2 sessions per client).

  • Demonstrate foundational coaching skills in at least one triad session during a live group supervision meeting.

  • Successfully pass the final quiz with a score of 80% or higher.

  • Certify by using BadgeMe by the date specified at the top of the BCC online course.

2022 Stratus for the Cloud Integrator category

This means that z/OS Cloud Broker has been recognized as a winning product that is focused on helping customers take existing processes, applications, and business operations into the cloud.

2022 Client & partner success 

Awarded for the accomplishments on the IBM® z/OS® Cloud Broker. IBM® z/OS® Cloud Broker provides access to z/OS resources and services from Red Hat OpenShift Container Platform. Criteria achieved for this award: 

  • Win in the marketplace

  • Client Satisfaction / NPS growth

  • Excels in client management and relationships – builds trust

2020 & 2021 Gold champion

Gold champion is the highest achievement for learning within IBM. In order to reach this level, one has to satisfy the requirements of badges and earn at least 3 in total before the end of the year. Additionally, one must fulfill a minimum of 200 hours of learning. 

  • Earning this achievement puts me in the top 6% of IBMers to do so.

2Q 2020 Impact award

Through the use of Enterprise Design Thinking, I focused on the client experience (for an internal project within IBM) and re-imagined the command line interface. Designing an innovative, easy-to-execute install process experience. Focused on our clients’ ability to get up and running in a fraction of the time.

2Q 2020 Peer recognition award

As one of the team leads for the IBM internal design jam session, my responsibilities included getting all of New York Z designers together for an entire day of brainstorming.

This design jam session included the newest to most senior designers within IBM, each individual participating in design thinking activities that I co-organized to address the problem regarding the lack of diversity within the hiring pipeline.

 

Testimonials

 

Ezette S., Executive Administrative Assistant at IBM

“Lauren, I want to extend my sincerest THANK YOU for ALL your help, guidance, and expertise in being our coach for the Enterprise Design Thinking Bootcamp. Your coaching skills helped our team to execute a successful project and presentation. Your willingness to share your knowledge and dedicated time were also exceptional. There is a saying that there is strength in numbers and working with you these past 12 weeks felt like we had a fleet of a personal cheerleader other than a business coach behind us, and walking alongside us, you were all of them wrapped into one. Again, thank you!”

Kate T., Design & Content Manager at IBM

“Thanks for working to inspire and influence those around you. Your energy is infectious!”

Dr. Fernando K., Data & AI Solution Architect at IBM

“Lauren has been doing a great job in helping the team to better engage with customers and promote new business through the development of engagement collaterals, support to the development of new offerings, creative innovation, design thinking and thought leadership.”

Carla R.J., Full-time artist at C.R. Johnson Studio

“Lauren is well organized, speaks clearly and concisely, is compassionate and understanding, but also has very high standards.”

Tiago L., Database Management & Development at IBM

“I have worked with Lauren Inacio for approximately 1 year. During this time, she has displayed an excellent work ethic. Not only is she a hard worker, but she also has a very positive demeanor. Lauren is always willing to volunteer when extra help is needed. I find her to be very approachable which is significant when working together as a team.”

Tyler K., UX Research Lead at IBM

“...Solid Leader.”

Estefania A., Design Researcher at IBM

“Lauren - Thanks for going above and beyond to help the team put together the IMPACT award video!”

Luz D., Senior Product Operations Manager at BioNanoTech

“We were co-Fellows in a very competitive program, and I could not have made it through without her. Lauren immediately endeared herself to me with her kindness, patience, and generosity of spirit. She is always willing to go above and beyond for her family, friends, classmates, and instructors; this is a quality you don’t find in people often enough.”

Barbara N., z/OS Content Designer and Developer at IBM

“Lauren, thank you for your guidance and leadership in helping Team 11 to complete the Enterprise Design Thinking (EDT) Co-Creator badge during the fall cohort. I appreciate working with you as my peer coach in working with this team, toward our Coach badges in Your Learning. You have been inspirational and an influential role model to me and the team. I was motivated to complete the Advancing Accessibility badge due to your encouragement. Thank you for sharing your enthusiasm and knowledge with the team as we progress through the Co-Creator badge steps.”

Aleksey Z., Webex Technical Owner at Kyndryl

“Lauren is dedicated, focused, and responsible when it comes to her career, and it clearly shows with the work she produces. Not only that, but Lauren tends to always be upbeat; her positivity brightens up an otherwise very high stress environment.”

 
 

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